Terms and Conditions

Effective Date:  December 2017

Return Policy

Custom made orders are final! We do not accept returns or make refunds for orders that have been produced. You are only allowed to cancel or change your order within the first 24 hours after the order has been placed. We only make exceptions for orders that have been produced incorrectly by our production team. Please be sure about the size (if sizes are an option) before ordering, because we are not responsible for replacing them if they do not fit. If you have any further questions please contact us at hello@puppysocks.com. 

Information Collection, Use, and Sharing

This privacy notice discloses the privacy practices for Puppy Socks and our website; https://puppysocks.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

    •    What information we collect

    •    With whom it is shared

    •    How it can be corrected

    •    How it is secured

    •    How policy changes will be communicated

    •    How to address concerns over misuse of personal data

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

    •    See what data we have about you, if any.

    •    Change/correct any data we have about you.

    •    Have us delete any data we have about you.

    •    Express any concern you have about our use of your data



A user may complete our registration form to be able to save payment information, register as an affiliate, etc. During registration a user is asked to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.




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